Return & Refund Policy – Women’s Dress Products

1. Return Eligibility

• Customers may request a return within 7 days of receiving the product.
• The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
• Returns will not be accepted for items that show signs of wear, damage, alteration, or washing.
• Items purchased during special sales, clearance, or promotional offers may not be eligible for return unless the product is defective or incorrect.

2. Non-Returnable Situations

Returns will not be accepted in the following cases:

• The return request is made after the allowed return period.
• The product has been used, washed, or damaged by the customer.
• The original packaging, labels, or tags are missing.
• Products marked as final sale or non-returnable.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact customer support within 48 hours of delivery with clear photos of the item and packaging. After verification, a replacement or refund will be arranged.

4. Return Process

1. Send a return request through customer support.
2. Provide order details, reason for return, and product images if required.
3. Once the return request is approved, instructions for returning the item will be provided.
4. The product must be packed securely in its original packaging before shipping.

5. Refund Policy

• Refunds will be processed after the returned item is received and inspected.
• If approved, the refund will be issued to the original payment method used during purchase.
• Refund processing may take 5–10 business days depending on the payment provider.
• Shipping charges (if any) are non-refundable unless the return is due to a defective or incorrect product.

6. Exchange Policy

• Exchanges are allowed only for size issues or defective products, subject to availability.
• If the requested size is unavailable, customers may choose a refund or store credit.

7. Return Shipping

• Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
• It is recommended to use a trackable shipping service when returning products.

8. Order Cancellation

Orders can be canceled before they are shipped. Once the order has been dispatched, cancellation may not be possible, and customers will need to follow the return process after delivery.

9. Policy Updates

This Return & Refund Policy may be updated from time to time to improve customer service and comply with business requirements.

Customer Support

For any return, refund, or order-related questions, please contact customer support:

darshmangroliya@gmail.com